ST-2026-235 · API endpoints & versions
Atlassian adds an experimental Customer Service Management endpoint to raise issues on a help center
Atlassian Customer Service Management now exposes an experimental REST endpoint that can raise an existing issue onto a specified help center or support site for the reporter.
Previous state
The governed SchemaTrace corpus did not track a Customer Service Management REST endpoint for raising an existing issue onto a specified help center or support site.
Current state
Atlassian documents POST /api/v1/helpcenter/{helpCenterId}/issue/{issueIdOrKey}/raise as an experimental endpoint that makes an existing issue visible on the specified help center for the reporter; when no form is submitted it attaches the default form, while an already attached form returns HTTP 409.
Affected users
Who needs to care
Customer Service Management integrations that need to expose an existing issue on a help center or support site for its reporter through the documented REST API.
Required response
What to do
Use the experimental opt-in header, required CSM agent/edit permission and documented OAuth scope, and handle the documented default-form and HTTP 409 behaviour before adopting the endpoint.
Evidence boundary
What the source does not prove
Atlassian proves the experimental endpoint addition and its documented permission, form and error behaviour. It does not establish General Availability, universal tenant adoption, or a replacement or removal of another endpoint.
Lifecycle history
Dated event sequence
- Experimental endpoint added
Atlassian added the help-center issue-raising endpoint to the Customer Service Management REST API.
Evidence ledger
First-party sources
- 01Atlassian Developer — Customer Service Management changelog
Official Atlassian Customer Service Management developer changelog · 2026-08-28
Open official source ↗ - 02Atlassian Developer — Customer experience API group
Official Atlassian Customer Service Management REST reference · 2026-08-28
Open official source ↗